DHL

DHL Express is a division of the German logistics company Deutsche Post DHL providing international express mail services. Deutsche Post DHL is the world’s largest logistics company operating around the world, particularly in sea and air mail. We provide Outbound NPA Project for surveying customer satisfaction of DHL worldwide Express through our Contact Center.

 

Features

- Through NPA score wemeasures the loyalty that exists between a DHL and its valued consumers

- The outbound Agent makes call to the required customers and ask a question related to the last service which the customer received from DHL

- Agent seeks a score according to the customer's satisfaction between 0-10 where 0 stands for lowest and 10 stands for highest mark

 

Skills Involved

• Outbound service